BYOD for Business

Younger generations shying away from their desk phones could have sparked the beginning of the end for the landline telephone.

Not only the young but most of us are extremely happy using our personal mobile phone, it is such an important part of our lives that we would rather leave our wallet at home than our mobile! So no wonder it is predicted that by 2017 over 85% of business personnel will be using their personal mobile for work – a trend already fast gathering pace.

The process of giving a phone a dual personality with work apps, contacts and data on one side and personal apps, contacts and data on another is well on its way, but Comtel International with their new Comtel One service have already solved the issue of separating business and personal phone calls.

At the point of making a call you can simply select the number you want to call from; your personal mobile number or one of your business numbers thus giving you complete call control from just one device.

Businesses are already seeing BYOD and Comtel One as a distinct advantage and a “game changer” in how the business operates. 

No longer does the salesperson have to call the client from his personal mobile number, or be tied to the desk, each of which has massive implications to the business.  Comtel’s patented technology allows you to use your mobile to deliver your business numbers to clients using the mobile GSM network, giving you crystal clear call quality, 100% connectivity and true mobility, all at no additional cost, as opposed to Wifi or VoIP based solutions.

We are all aware of the freedom that the mobile can give business. Comtel One has taken this freedom to another level. International calls made through Comtel are now so cost effective you won’t think twice about making calls, and of course calling from your mobile you can call from anywhere, be it in your office, at home or on the road.

Imagine the benefit of making a call from your mobile with the option to call from any of your business numbers. The good news is there is no need to imagine, discover Comtel One now and welcome to the future.


It's just an app!

RIPHub01It's just an app!


I happened to be walking past a telecoms stand located close by to our 'Comtel One' stand at the Business Start Up exhibition when I overheard someone  point to our stand and say "it's just an app!"


They say ignorance is bliss, and rather than being upset about the comment I walked past with a rye smile.


Why? Well calling RIPDialer just an app is like calling Pele just a footballer... Years of work and 100's of thousands of Euro's have gone into its development to make it a game changer in the world of business telecoms.


To be honest, when someone says it's just an app, means we have done a superb job in covering up all the underlying technology that make up the RIPDialer service to give you the end user a simple user friendly tool you can use all day everyday without even thinking about it.


Underlying 'the app' is a host of technological wizardry, some of which we have patented, which includes, servers and switches, a host of api's, embedded security, databases, custom controls, comms interconnects, and other bits I couldn't even hope to describe.


As an example our server has already queued your call ready for dialling before you even hit the 'call' button, and forget that other operators can deliver a different cli (phone number), with RIPDialer you can choose from any number of cli's all on the fly and you can add, change and remove them as you decide, right within the app.


We are rightfully really proud of RIPDialer as over the last 3 years it has grown from an international calling platform, seamlessly carrying millions of calls all over the world with crystal clear call quality and a connection success rate of some 99.87%, to become a complete office desk phone replacement.


Behind all this is our belief in and use of the mobile GSM network. Quite simply, the network was designed from the ground up as a secure, resilient means of carrying high quality voice traffic while on the move and RIPDialer taps into this to ensure the highest quality call experience possible for our end users.


Whilst we have a WiFi component which can be used for inter office communications or while roaming abroad, we would always recommend utilising the GSM network where available especially for business related calls in overcoming the frustration of poor quality, dropped calls and not being able to connect in the first place.


Notwithstanding its superior call quality, we have literally crammed all the functions and features of your desk phone right into your mobile. So you can not only make and receive calls via the company switchboard, but transfer calls to colleagues, mute, hold (with music), or put a call on speaker, pass a caller into a conference room, join a conference yourself and pick up voicemail.


More impressive, is the option to set up your favourite extensions on hot keys which also give you call status (BLF), and in version 2 you will have additional options for in call SMS, email and whiteboard, and be able to set up a video conference call.


Not bad for just an app, eh?


To round off, here is a nice little anecdote to this story....


On the first morning of the show we had 4 salesman join us from one of our UK distributors, none of whom had seen RIPDialer before. Within just 15 minutes all four had downloaded and installed our services onto their personal mobile's and were demonstrating it to customers with total confidence.


Counter that with the guys on the telecoms stand opposite who I watched  struggle for 1.5 hours to get their 4 desk phones up and running the night before.


My rye smile? When I look at them; its just a cloud pbx!


Are we about to witness another game changer?

Businessman on BeachEvery once in a while a real game changer turns up, like ‘Whats App’ for text messaging or ‘Facebook’ for Social interaction and we believe another one has just arrived – ‘RIPDialer’ for mobile phone calls.

Forget the fact that RIPDialer was originally designed as a low cost international call service, we’ve seen plenty of those, but take a look at its ability to deliver any phone number to the recipient of the call – your office number, your home number, your mobile number, your personal unified number, literally any number that you legally own, control or have authority to use.

Let me put it another way, make phone calls from your mobile with the appearance of your office phone number, or your home or your international sales department– and better still you can pre-authenticate as many numbers as you like and seamlessly use them right from your handsets phonebook or call log.

Yes, if you have one, a modern PBX phone system can handle cli manipulation – but the PBX scenario is pretty difficult to control and manipulate from the end users perspective, RIPDialer allows the end user to set up, control, manipulate and use any number, directly from the handset.

As a user of RIPDialer, my change in calling habits has been nothing short of electrifying.

For one, my desk phone with its lovely screen, large buttons and ergonomic handset, quickly became an unused piece of plastic taking up valuable real estate on my desk and believe it or not, it is no more – it’s gone!

Its been truly liberating for me to use my personal mobile for work and although I make dozens of business calls a day there are still only a handful of people who know my mobile phone number!

Ask any person if they were to make or receive a call which appliance would they prefer to use; their fixed phone or their mobile – you’d be hard pushed to find someone who didn’t say mobile – and why not, their full contact list is easily available, they can call from the click of a button, they can move about, they can be anywhere, they can see who is calling them and it is a simple process to return missed calls.

I remember one evening having to phone a customer around 9.30pm – he was delighted to know we were diligently working away in the office on his behalf; the truth, I was sat on the sofa in my lounge, TV on in the background and a chilled glass of wine in my hand!

At about this point you’d be forgiven for thinking that RIPDialer is a mobile VoIP service, amazingly it’s not, well not completely, it uses the mobile operators GSM network in the first instance and then passes the call to any third party carrier, including VoIP hosts. RIPDialer was designed to utilise the GSM network from scratch, it was developed by an MVNO, and therefore it makes sense that they would use their own underlying network. That said connections are 100% guaranteed, and call quality is superb. In addition, you can truly be mobile when using the GSM network as it seamlessly handles antenna handshaking unlike VoIP counterparts, so whilst walking around or travelling in the car or train you can continue your conversation without interruption.

Additionally, I am still accessible from our company switchboard – instead of my extension being directly connected to my old SIP phone, it is simply call forwarding to my mobile number – all I have to do now is tell customers to call the office number and dial my extension number or have reception transfer the call to me, easy, seamless and I still haven’t given anyone my personal mobile number. Plus I can still put callers on hold, dial a colleague and transfer the caller to them if required.

BYOD is anticipated to reach 80% of all businesses by 2017 and you can understand why from an end users point of view, but the key missing link with BYOD is in end users having the ability to appear as though they are calling from the company, in an easy transparent form.

Truly low call costs, virtual PBX systems, BYOD and unified communications, all make for an interesting future – and the glue that pulls them all together? RIPDialer – giving you the ability to deliver your business phone number when making a call from your mobile.

 Is RIPDialer a ‘Game Changer’?  Time will tell, but it looks that way to me.

Are we about to witness another game changer? Part II

MobileInChainsI have been using the brand new RIPDialer service for some 4 months now and to be honest I can’t remember how I coped without it before. Apart from saving me a fortune in mobile call charges, the biggest impact has been in my ability to appear as though I am calling from either my London or Spanish office, right from my mobile.

RIPDialer actually stores my various Cli’s directly on my mobile and when I go to make a call it gives me the option to choose any of these as the Cli for the call; my business numbers, my home number or my mobile number. Adding numbers was seamless and I can even pre-set a contact to use a particular number as the Cli and use it automatically when I dial.

Apart from acting as a ‘post it note’ board, I have stopped using my desk phone completely, much preferring the ease of use found from my mobile.

Once I got my head around having the ability to deliver any number from my mobile I started to appreciate the possibilities.

I got to thinking about numbers and the added advantage of having a dedicated personal phone number - I could obtain my own virtual phone number and use that as my personal number instead of my mobile number and this would allow me to be non-reliant on my sim number. I could swap and change sims at will and if travelling abroad simply stick a local pay as you go sim in my phone and re-point my private number to the new sim number so that family friends and work colleagues could still get hold of me. At the same time I could make low cost calls anywhere and still deliver my work or personal number when calling – a nice work around to roaming cost issues.

It is funny how quickly things change. I was with a client the other day talking about a possible PBX installation – “do you mind using mobile phones in the office?” I asked, “Not at all, we’d actually prefer to use mobiles”, the reply! Outside of a reception desk and call centres of course, I think we might be heading for a time when desk phones become outdated in favour of mobile phones – lower capex, easier to install and maintain, no secondary internet connection, can still work in conjunction with a PBX, instant phonebook, truly mobile and doesn’t fail in the event of a power outage.

The biggest hurdle in the past has been the huge difference in cost between VoIP and GSM calls and hence why VoIP and SIP handsets have had a huge impact within telecoms in recent years – with the advent of truly low cost hybrid GSM/VoIP calling as found with the likes of RIPDialer and employees keen on BYOD, I believe the tables are set to turn in favour of mobile handsets.

I remember about 8 months ago we took on a new remote telesales staff member. We supplied her with a pre-configured sip handset and she was all set to start, except we just could not get the SIP handset to register! We sent engineer after engineer to her house, we contacted her internet supplier to open ports and assist with debugging the issue, we supplied new routers, and even new handsets – in the end we gave her a mobile phone and asked her to use that. Back then we could bounce the calls to our VoIP service and so cost wasn’t an issue, but I know we had a lot of wasted calls because an unknown mobile number was being seen by recipients.

Now I don’t hesitate in supplying a new mobile handset to a remote employee, I have absolutely zero % installation issues or costs, I know it will work out of the box, and I know every call being made is being made as tough from the company. If the member of staff wants to use their own phone, no problem, we install RIPDialer and agree to pay for any calls made where the company number is used – anything else is deemed a private call. The ability to separate out business and private calls in a simple format has lead to an easier life for the accounts department and zero disputes.

Do you ever have those days when your engineers are running late or can’t find a customer’s location? So they call the office, “Mandy can you call Mr X and tell him I’m running 20 minutes late?” and their follows a ‘to and fro’ set of calls between the three parties with Mandy on reception playing ‘piggy in the middle’ – all because we can’t possibly let the customer know the engineers mobile number, for fear he’ll be hassled morning noon and night! RIPDialer solves this issue, with engineers now able to contact customers directly without fear of their underlying mobile number being seen! If they do allow a customer to contact them directly it is always done via the PBX as a divert using their extension and giving the engineer the opportunity to accept or decline the call and if declined or unanswered putting the caller back into the PBX for someone else to respond.

Until now the mobile phone has been semi-useful in the business world, now with the advent of RIPDialer it has the ability to become indispensable.

Is RIPDialer a ‘Game Changer’?  Time will tell, but it looks that way to me.

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