Please I beg you, DON'T offer me a SIP Desk Phone as part of your business hub package. What benefits do I or my team gain from having a desk phone at your establishment, an establishment that embodies the very essence of freedom and agile working to then want to tie me down to a desk!
Your amazing Hub gives me total freedom and flexibility with how I work and where I work. It's open nature and community atmosphere linked to hot desks and meeting rooms gives the perfect balance for how we want to work today. I want my comms to be the same not dragging me back to the last century. That phone on the hot desk is incongruous with what you are trying to achieve with your community model. It is an alien item in an otherwise perfect world. No offense to the previous user, but I'd have to give the handset a good clean before I started using it, then I have to remember some confounded password to get it to work, then it has no phone book and when I am on a call I am literally chained to the damn desk, I can't stand up and wander, as is my will, and the list of gripes goes on.
Great, you can let me have a soft-phone on my mobile.
But it's not so great is it? It's a damn pain to configure, it doesn't give me the best call quality, I can't connect all the time, I get a lot of dropped calls and I certainly can't wander out of the building down to the local bistro and still keep chatting. If that isn't bad enough I have to use my precious mobile data if I'm not connected to a wi-fi hot spot, so who is going to pay for that? Seriously, what's your SLA on this, who compensates me when I lose an important deal because the comms just let me down again.
We live in a mobile orientated world, it was 10 years ago that Steve Jobs gave us the Smart Phone, surely after all this time you can give us something that mirrors your vision of agile working on the communications front too.
I don't want to have to carry a second mobile around with me, keeping it charged, remembering how to use it and where the icons are and all the pain in the ass aspects that manifest along the way. I want to be able to use my own personal mobile. I want to use my phone book or CRM and make a call from my business number. I want it to connect every time, In fact, I want the same quality and connectivity I can get from using my mobile phone network which in turn let's me stroll around and even continue calls without dropping, whilst I am traveling. I want to seamlessly message (IM or SMS) from my work number, and unless I choose to, I don't want to have to give out my personal mobile number to anyone, ever again.
Spam calls and messaging are on the rise and I just can't afford the time to work out what is real and what is not, so keeping my number private is more important than ever. In fact, whilst thinking about it, I'd like another phone number for my social life and I not only want the ability to call or message from my personal work number, but any of our company numbers including our regional and international ones for when I call long distance or overseas.
On top of all that if someone calls my work number, I want the ability to turn on Do Not Disturb, and for those calls to go to my company voicemail or even another member of staff, if I choose. In addition, I'd like any of our corporate calls to be answered with a welcome message and then routed to a group of colleagues mobile phones for any of us to pick up. I'd also like to use a company voicemail or pass calls to an answering service for when we are not at work or not available to answer.
A slightly harder task I know, but if someone sends us a message either SMS or IM using any of our work numbers, I'd like the team to receive a notification on their mobile phones, so that the first available can respond.
Lastly, I want one itemised bill for me and all my colleagues work calls and messages, and I don't want the hassle of any of us having to change phones, SIM numbers or operators.
Why not use modern communications yourselves to enhance my experience with you, by telling me about things that are happening in the community, with notifications straight to my mobile - tell me about events, community specials and even maintenance issues or alarm tests. Way better than email.
I love the new way of working, the whole concept of agile community hubs - brilliant. But please don't tarnish the whole concept by offering me inferior communications.