First and foremost your customers will demand it, perhaps not RIPDialer specifically, but certainly the features it contains allowing them way more control over their communications than they currently have.
Consumers now want to be able to communicate using mutli-personas - they want to keep their personal mobile phone number private, and are demanding a means of communicating with others using different profiles such as for; social, work, dating, and even for the sale of items on sites like gumtree. Individuals know that by compartmentalising their communications they can better manage their lives, by controlling which communications they respond to depending on the time of day or their particular circumstances.
Receiving a phone call at 10.30pm for an advert you have placed is potentially disruptive, so being able to send any calls from your 'items4sale' profile directly to your voicemail might be preferable. However, you might want to receive calls from your 'dating' profile at that time of night! The same will apply to IMs and SMSs in terms of when you receive notifications, and all placed in the correct profile box for easy management.
RIPDialer gives users the power to create and manage multiple profiles for all their communications, allowing them to make and receive calls and messages via the chosen profile. Individual phone numbers can be set up for a given profile and used when making a call, so that the recipient sees the alternative number and not the users personal mobile number. Likewise, when a call is received the user can see exactly which profile it is for and respond accordingly.
If the user is a professional or even an entrepreneur then being able to separate home and work calls will be a real bonus where separate numbers can be used for different departments, offices or even individual businesses.
Additional features like Voicemail, Conference Calls, Do Not Disturb, Call Forwarding and Call Recording, all of which come as standard in RIPDialer, help to enhance the business experience.
For the larger business where inter-office communication is important then RIPDialer can be set to provide a complete 'Desk Phone' interface giving the end user all the tools needed right in the palm of their hand, including; call transfers, extension dialling, extension hot keys with key lamp availability, voicemail, call conference, DND and contact speed dial buttons with contact group selection.
BYOD/CYOD is setting a trend among companies with PAYE employees and is estimated will account for 67% of business tech purchases in 2016. The mobile phone is part of that trend but there is an issue for the end user when using the mobile phone for business calls - the users private mobile number gets displayed and there is no way of determining between a business or personal call, when the phone rings. RIPDialer instantly and seamlessly overcomes these issue for the end user making BYOD/CYOD even more compelling. Further, RIPDialer does away with the need for a company to wade through employees mobile phone bills to determine/prove a re-reimbursement for business calls each month, as all calls via RIPDialer pass over the one company account with one end of month bill.
Given this level of functionality and range of features, you wold be forgiven for thinking this is another VoIP solution. RIPDialer is in fact a mobile GSM dialer, which in turn gives end users crystal clear call quality, instant connectivity and true mobility. In addition RIPDialer has a VoIP mode which can be utilised where users want to make free RIPDialer to RIPDialer calls or extension to extension calls within an office environment and it also sports a Roaming Mode which ensures all calls are made and received over VoIP to avoid roaming charges. Of course in all these cases a good internet connection is required either via WiFi or Mobile data.
RIPDialer is incredibly secure, using propriety software to authenticate every user and every call without compromising the end user experience. In fact no user names, passwords or pins are required and all the end user needs to do is download and install the application, verify the mobile SIM number and start making calls.
Pre-pay and post pay provisioning is available to any user. With pre-pay each user is regarded as an individual account holder and on installation a unique personal account is created on the billing server. In addition, the application is set to display an 'Account Toolbar' which shows account balance, top-up facilities and call records. For post pay accounts the toolbar is not required and users can be grouped under a company where a single bill can be transmitted to the main account holder.
All end users, companies, resellers, distributors are added and managed via the RIPDialer portal which is capable of managing every aspect of the service, including white label branding and channel partners.
Branding is set at the company level. This means you can have your own 'vanilla', white label version of RIPDialer, and offer your clients, resellers and distributors their own branded versions if you choose. More importantly you can control all the branding directly, by simply uploading suitable graphic files!
RIPDialer is owned by RIPTec Ltd a highly experienced software development house in the telecoms field. Technically, RIPDialer is being billed as one the most sophisticated, proficient and user friendly OTT services available. It is solid, reliable and has been designed to be highly scalable and to work throughout the world. Part of this reasoning is that it was originally commissioned for an MVNO which in turn has seen the product in successful commercial use across 10's of thousands of end users.
RIPDialer is under continual development and improvement with a development roadmap aimed at keeping it as a foremost solution, bringing users what they need, when they need it.
In conjunction with the application all aspects of the service are available to distributors on a 'pick and mix' basis, including billing servers, call termination and wholesale rates, DDI/DID's, access numbers and vPBX services, providing a complete 'turn key' solution, if required.
The level of technical experience required will depend on the markets being approached, but it is possible to launch the service to consumers and SOHO customers on a pre-pay basis with absolutely no technical requirement.
If you are an MNO, MVNO or VAR looking for an edge or a B2B / B2C corporate looking to add value to your customer base call us today - you won't be disappointed.