Tripping.com UK Office

We all know the percentage of calls answered from an overseas phone number is extremely low - users are unsure of who is calling them, whether it is a spam call and if it will cost them more to answer. This was a particular problem for Tripping.com and their overseas office when making calls back to the States.

Tripping.com is the worlds largest holiday rental search engine. Based out of San Francisco and one of the latest success stories to emerge from Silicon Valley, Tripping.com’s international expansion was at a quandary when it came to telephony for international employees. In today’s world, employees are spread far and wide, yet have a need to have localised telephone number’s that provide easy contact for potential partners and suppliers. 

In an ideal world, Tripping.com wanted to provide a local San Francisco DDI number for a London based employee. In addition, they also wanted to have a London DDI number too. "Could this be done and what hardware would also be required to facilitate this?” was an understandable question from the Tripping.com team.

Ripdialler, provided a straightforward solution that not only provided the San Francisco and London numbers but diverted inbound calls to the mobile of it’s London based employee. This allowed US based companies to call at a local rate, yet allow the call to be answered on a mobile in the UK. In addition, by having an “office” phone answered on the mobile too, the employee had total freedom and flexibility when working externally.

By selecting Ripdialler, it enabled Tripping.com to close a number of contracts in North America by having an “easily accessible contact with a San Francisco based company” - if only they knew they were speaking to someone in the UK at the time!

"The incredibly low International call tariffs and flexibility of being able to call anywhere, from anywhere, at any time using any phone number is a game changer" commented RIPTec´s CEO, Mark Trowbridge. Employees can be truly international, with the service, allowing people to work from literally anywhere, and because it works off the mobile network they don't have to worry about finding a WiFi hotspot or be connected to data."

Infinity International

Infinity International is an independent foreign exchange broker that focuses on currency and international payments services.

Spearheading a major launch and expansion campaign throughout Spain, Infinity needed a centralised phone system but with flexibility and mobility.

"Whilst we are launching offices and these require a fixed phone most of our work is done on the road and we needed a mobile solution - Comtel were the only provider we came across to offer us a solution that allowed us to use our mobiles as office phones" said Director, Adam Stone.

Using a combination of office desk phones and personal mobile phones all treated as extensions on the same central phone system, Comtel are able to route calls efficiently and with ease to any office or member of the sales team whatever the time of day. Moreover, staff are able to identify then different types of calls and answer accordingly and when making a call transpose the company phone number to the recipient as opposed to their individual mobile number.

The whole service works seamlessly and gives Infinity exactly what they need but at a fraction of the cost of alternative, less capable systems.

"We are over the moon with our telecoms, it fits us like a glove and have no hesitation in recommending Comtel to any business", Adam continued.

Hamiltons

One of the most established estate agents on the Costa Blanca, Hamiltons of London, contacted ComTel International to provide a telecoms solution from scratch for their new office opening in Els Poblets, Denia.

ComTel International were contacted as they offer the perfect solution not only to manage all incoming call traffic but to solve the whole office telecom infrastructure requirement.

The new business was provided with local Spanish and London numbers, a set of mobile phones and SIM's. This was complimented with a cloud based switchboard being configured to the business' exact requirements for handling call routing at various times of the day and days of the week. This service gives callers a professional welcome message and routing to respective staff who receive calls on their mobile phones no matter where they are located.

The real beauty of the ComtelOne service is there is no cabling, no capital expenditure on hardware, no additional broadband requirements, no ongoing maintenence and no fuss, and as with all installations completed in an instant.

Now all personnel in the organisation are not only able to answer incoming calls knowing the call has been routed to them for a specific purpose, but they can all call clients from their mobiles using either their local landline number or the London “office” number, either of these numbers being visible on the recipient’s phone.

One hidden bonus provided to the Directors of the business is that they were able to function prior to the office being opened as all telecoms was up and running within just a few hours of the go ahead and does no rely on any in office infrastructure, a benefit that will carry forward if they ever move or expand or in the event of a disaster like an office power outage

ComTel International has once again provided the perfect solution to a business.  Not only proving our service is efficient and highly cost effective, but providing a full package for a business without the usual capital expenditure.

Marina Bay Homes

MarinaBay Homes is a well established multi-lingual realtor operating on the Costa Blanca, Spain.

With a strong commitment to customer service, the Directors needed to find a telecoms solution which would allow their staff to be available to customers 24/7, not an easy task given that they are always on the move and never in one place for too long.

Conventional phone systems, whilst having modern features are fine for office based environments, but for mobile based business they just don´t meet the needs of people who are in and out of offices.

Comtel were able to provide the perfect solution by putting employees mobile phones at the heart of their communications. A cloud based switchboard configured to the business' exact requirements for handling call routing at various times of the day and days of the week, gives callers a professional welcome message and routing to respective staff who receive calls on their mobile phones no matter where they are located. Better still, staff are able to use just one mobile phone for both business and personal calls, with the new Comtel service allowing them to deliver their main business numbers to recipients of calls, keeping their personal mobile numbers private.

Dave Bal, Managing Director: "We have been using Comtel for 6 months now and have found the system great, especially for calling internationally. The customer service team are efficient and easy to talk to. We would recommend this system to any professionals who need to keep in contact with their clients through their office phone whilst out on appointments."

The real beauty of the ComTel service is there is no cabling, no capital expenditure on hardware, no additional broadband requirements, no ongoing maintenance and no fuss, and as with all installations completed in an instant.

Now all personnel in the organisation are not only able to answer incoming calls knowing the call has been routed to them for a specific purpose, but they can all call clients from their mobiles using either their local landline number or the London “office” number, either of these numbers being visible on the recipient’s phone.

ComTel International has once again provided the perfect solution to a business.  Not only proving our service is efficient and highly cost effective, but providing a full package for a business without the usual capital expenditure.

Alta Villas

A prestigious estate agent in Javea was juggling different suppliers for their telecommunication needs.  Alta Villas a well known and respected agency located in the affluent town of Javea on the Costa Blanca North turned to ComTel International to unify their telecoms.

The business had two suppliers of DDI’s (landline numbers) contracts with different mobile suppliers, and also different fixed line suppliers.  All of which was confusing and very costly.

ComTel International ported both DDI’s and constructed a vPBX to welcome incoming callers to the business and to direct the calls to the appropriate person within the business.  The vPBX gives a professional image to the caller and should all operators be busy on calls it allows the incoming caller to leave a voicemail which is directly sent to email, no call is lost, no old fashioned engaged sound.

The agency now has a SIP desk phone on reception, and all employees on mobile devices using ComTel International’s app which delivers either the Spanish office or the London office number to the recipient. Using the app has produced savings of over 60% on the business telecom costs and more importantly the sales people are now only delivering the office number to their clients rather than previously delivering their personal mobile number ensuring the client knows who is calling and the company retains a professional unified image.

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