ViewTV

ViewTVAbroad located in Pedreguer, Alicante provide UK TV for expats all over the world.  The business has a massive client base in the USA and the owner wants to build on this by offering telephone support to their clients there. 

Comtel International had the perfect solution for the business, we provided ViewTVAbraod with a USA fixed line phone number, and a local Alicante number with a "cloud" vPBX switchboard, which delivers a welcome message to clients calling, routes the calls where needed depending on the time of day and instant voicemail/email messaging for when unable to take a call.

Now business calls are instantly dealt with and out of business hours clients can leave a voicemail, and the business has the added benefit to make calls from their mobile using their business telephone number.  This business number is seen on the recipients’ phone be it the Spanish or USA number, thus immediately identifying the business to the client and also more importantly meaning the owners do not have to use their personal mobile number or be tied to the office.  A professional image created for the business, with no contracts, no gimmicks and no complex call plans.

 Not only was a solution found, but savings of over 65% on all the owners call charges have been created.

 For further information on how Comtel International can help your business contact us now.

Simple Telecoms

Who They Are?

Simple Telecoms are a wholesale & consumer fronted telecoms company centered on offering all aspects of telephony for both home and business in the UK and Spain.

What they do?

In partnership with British Telecom and other major suppliers, Simple Telecom have a massive client base and offer a wide range of products and services including:

Why they wanted RIPDialer?

Following an initial demonstration Simple Telecom quickly realised they could;

  • Increase revenue from their existing customer base
  • Provide additional services
  • Attract new customers

The company wanted to center on three individual markets;

  • International calls by consumers
  • Business clients benefiting from replicall
  • Wholesale 'Phone Card' operators

To cover the increase in call traffic and the unique call flow from RIPDialer, the company installed additional switches and channels dedicated solely for RIPDialer call traffic and set about training their staff on it's merits.

Screenshot 2014-08-14-09-51-42Having, added marketing pages to their web site and trained their sales force, the company is currently busy upselling to existing consumers and B2B customers.

RIPDialer gives Simple Telecoms a means of capturing mobile call traffic from any mobile operator and billing the customer for those calls, giving the customer lower costs on international calling and giving themselves an additional revenue stream.

On the wholesale front they are currently busy converting the many calling card clients they have over to the RIPDialer product. RIPDialer offers all the cost saving benefits of a calling card but without the hassle of pins, long numbers and top up's.... as it works from any mobile network it is a simple conversion.

Sales are brisk and given they have complete control over their client base using the RIPDialer portal and API's they are effectively selling their own in-house branded product.

2020tel

Who They Are?

2020tel is an MVNO (Mobile Virtual Network Operator) operating within Spain. It has an enviable reputation as being one of the leading operators for Expats and business, tailoring products and services for both and specialising in overseas call plans and unified communications.

What they do?

2020tel operates using the Vodafone network and offers customers a unique blend of transparent, highly competitive call plans for both consumers and business. In addition to attractive tariffs, the company has a range of products directly targeting business and the world of Unified Communications.

  • Low Cost Mobile Call Plans

RIPDialer and 2020tel

2020tel have been utilising RIPDialer since it's inception, and it has become the backbone to the products and services on offer:

  • Low cost international calls
  • vPBX integration

RIPDialer has enabled the company to re-route all international calls over their lower cost VoIP networks. 2020tel was already heavily involved in VoIP, utilising the services of several teir 1 carriers to carry call traffic around the globe. By utilising RIPDialer it was able to transform the mobile call routing and directly route mobile calls via it's VoIP switches, improving quality, cost and customer prices, becoming the most competitive international call carrier.

Screenshot 2014-09-22-14-52-32The Replicall service, embedded in to RIPDialer has been an instant success and allowed the company to quickly establish themselves as the leading mobile operator for business. Clients can now avail themselves of vPBX systems without any of the normal initial capital expenditure and fully integrate their mobile phones.

It has always been possible for PBX's to re-route calls to mobile phones, and it is possible for a mobile phone to use a SIP client to become part of the phone system - but quality and connectivity are always issues.

With vPBX systems from 2020tel and the RIPDialer replicall services the mobile is an integral part of the PBX and without any loss in call quality.

RIPDialer has allowed 2020tel to create unique highly valuable products and lower the overall costs to themselves and their customers.

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