A prestigious estate agent in Javea was juggling different suppliers for their telecommunication needs. Alta Villas a well known and respected agency located in the affluent town of Javea on the Costa Blanca North turned to ComTel International to unify their telecoms.
The business had two suppliers of DDI’s (landline numbers) contracts with different mobile suppliers, and also different fixed line suppliers. All of which was confusing and very costly.
ComTel International ported both DDI’s and constructed a vPBX to welcome incoming callers to the business and to direct the calls to the appropriate person within the business. The vPBX gives a professional image to the caller and should all operators be busy on calls it allows the incoming caller to leave a voicemail which is directly sent to email, no call is lost, no old fashioned engaged sound.
The agency now has a SIP desk phone on reception, and all employees on mobile devices using ComTel International’s app which delivers either the Spanish office or the London office number to the recipient. Using the app has produced savings of over 60% on the business telecom costs and more importantly the sales people are now only delivering the office number to their clients rather than previously delivering their personal mobile number ensuring the client knows who is calling and the company retains a professional unified image.