MarinaBay Homes is a well established multi-lingual realtor operating on the Costa Blanca, Spain.
With a strong commitment to customer service, the Directors needed to find a telecoms solution which would allow their staff to be available to customers 24/7, not an easy task given that they are always on the move and never in one place for too long.
Conventional phone systems, whilst having modern features are fine for office based environments, but for mobile based business they just don´t meet the needs of people who are in and out of offices.
Comtel were able to provide the perfect solution by putting employees mobile phones at the heart of their communications. A cloud based switchboard configured to the business' exact requirements for handling call routing at various times of the day and days of the week, gives callers a professional welcome message and routing to respective staff who receive calls on their mobile phones no matter where they are located. Better still, staff are able to use just one mobile phone for both business and personal calls, with the new Comtel service allowing them to deliver their main business numbers to recipients of calls, keeping their personal mobile numbers private.
Dave Bal, Managing Director: "We have been using Comtel for 6 months now and have found the system great, especially for calling internationally. The customer service team are efficient and easy to talk to. We would recommend this system to any professionals who need to keep in contact with their clients through their office phone whilst out on appointments."
The real beauty of the ComTel service is there is no cabling, no capital expenditure on hardware, no additional broadband requirements, no ongoing maintenance and no fuss, and as with all installations completed in an instant.
Now all personnel in the organisation are not only able to answer incoming calls knowing the call has been routed to them for a specific purpose, but they can all call clients from their mobiles using either their local landline number or the London “office” number, either of these numbers being visible on the recipient’s phone.
ComTel International has once again provided the perfect solution to a business. Not only proving our service is efficient and highly cost effective, but providing a full package for a business without the usual capital expenditure.