Conference Calls

Call conferencing is available on all versions of RIPDialer – images may vary.

A very powerful feature which gives users access to use the companies call conference facilities.

A dedicated Conference needs to be set up on the PBX prior to any usage - please ask your supplier to arrange this for you.

Any quantity of unique conferences can be created. For example you may have a main corporate conference and several others based on departments eg. Sales, technical, admin etc. In most cases one is sufficient and the use and management is controlled in-house.

Being mobile, users can be anywhere to gain access to the conference – and be doing anything!

No special equipment is required and anyone with a phone can attend.

How to connect to a conference 

There are 4 principle ways to connect to a conference
 
  1. Direct dial the conference number from your Mobile or other device
  2. Dial a phone number that is directly attached to the conference
  3. Use an IVR (Virtual receptionist) to guide you in to the conference
  4. Transfer in to the conference.
 
A conference number eg. 8001 acts exactly like an extension. So if you are within the office environment or your mobile is connected to a good wifi signal then you can dial, transfer and operate exactly as you would from an office desk phone .
 
Conference Button (Mic Symbol)
On pressing the conference button, VoIP will automatically be enabled and a pop up box will appear – enter your conference number in the space provided.
Press the call Button to enter the conference. Depending on the conference settings you may be asked for a pin and/or to say your name.
The previously dialled conference number will always appear in the box provided. If this is the correct conference number press call, if not type in a new number and press call.
Press cancel to close operation.
Other Ways of accessing the conference directly from RIPDialer:
 
  • You can simply dial the conference number from your keypad prefixing with a #. (1)
  • Dial the conference number using the extension dialer (no # required) . (2)
  • You can add conference numbers as contacts and direct dial from there (# required) . (3)
  • You can add the conference number to any of your hot keys (no # required), useful if you attend different conferences. (4)
 
Note: Some functions require RIPDialer PRO
 
GSM v VoIP
 
At its heart RIPDialer is a GSM dialler. It is one the most robust, HD quality diallers  available and unique in utilising the mobile network.
The VoIP service installed within RIPDialer is available permanently but our recommendations as with any VoIP solution is to use it only under the following conditions:
  1. Within a controlled office WiFi zone – where investment has been placed on ensuring the quality of the data network is always at its highest, and is free from interference or degradation.
  2. Whilst abroad and not wishing to access Roaming
  3. Where a GSM signal is not available

 

Enhanced Promotion Codes

Promotion Codes have been a key part of RIPDialers Pre-Pay service for quite some time now and have four main uses:

  • Place users under the correct Reseller
  • Transform the application branding
  • Quantify marketing
  • Assign a promotion or trial offer

In our latest release we have updated the promotion section to give even greater control and flexibility over trial offers.

Phone Number Line rental is now a separate item and is based on Tokens. A Token is equal to 1 months line rental for 1 number so a trial offer with 2 tokens could be promoted as 2 months free line rental or 2 free numbers for 1 month.

Available Tokens are displayed within the application and can be redeemed at the point of Phone Number purchase.

The key benefit to resellers is in the sheer flexibility of any new offers, which can be any combination of Account Credit, Call Plan Minutes and/or Number Line Rental:

 Account Credit  Call Plan Minutes Number Rental 
 50p  100 UK Only  3 Months
 50p  Nil  12 Months
 £5  Nil  Nil
€1 200 Globa Mins 1 Month

Promotion codes have always been incredibly useful for identifying marketing success. By using different codes for the various add campaigns or marketing sectors, this is further enhanced with different combinations of trial offer, thus helping determine which works best.

Promo Code Brief - Download HERE

For more information on creating your own White Label RIPDialer version Contact us TODAY!

Blue & Grey Lists Uncovered

We are often being asked why we called our listings Blue & Grey and not Personal & Business?
 
So here are our reasons:
 
Firstly let's look at what each is:
 
The Grey list contains a list of contacts that you wish to call via your SIM number/mobile operator, ie bypassing the application
As you call a contact in your Grey list the call automatically bypasses the application and the call is made normally via your mobile operator
 
The Blue list contains contacts that are set against any of your phone numbers - so if you had a Dating number for example any contacts attached to the dating numbers Blue List would be called automatically using that number.
 
 
  1. Gery and Blue lists are therefore not indicative of Personal or Business contacts
    1. For example a person may have a number that is used primarily for dating or another for selling items - both of these are personal but would be handled via the Blue list - so had it been called business list it would be incorrect.
  2. We felt the following was true when selecting names for the lists.
    1. Names of Colours transcend translations quite nicely
    2. Black and white could be construed as racial - so we wanted to avoid these
    3. Grey and Blue are both short 4 letter words in English and totally innocuous
  3. Once a user understands the purpose there appear to be no issues in regards the naming of the lists
 
We have made adding a contact to a particular list pretty seamless
  1. You can open the respective list and add / remove contacts at will
  2. You can add a contact at the point of making a call by pressing the right hand + button. This will add the contact to the list and make the call. Next call to that contact will be automated.
  3. You can add a whole contact group to either a Blue list number or Grey List
  • Default
  • Date
  • Random
load more hold SHIFT key to load all load all

Subscribe Now

Random Article Archive