It happens, your company phones are down!
The weakest link in any modern day phone system is the company broadband connection - fact.
Enterprise telephone switchboards are hosted in robust, secure and highly resilient telecoms centers with an abundance of high level connectivity and a vast array of built in redundancy. Likewise international phone numbers will be hosted in similar environments and will rarely fail to carry calls to the onward destination.
The modern desk phone has been designed with few moving parts and is not prone to failure, but even if one does there will be others to fall back on in the office environment.
The weakest link is the company broadband, which can fail to give adequate connectivity between your handsets and the company switchboard for all sorts of reasons but in 99.9% of cases it will be the reason for poor quality calls or a complete telecommunications outage.
ComtelOne addresses this weak spot in your telecoms by replacing desk phones with mobile phones.
Mobile phones are independent of any company infrastructure and always available to handle calls.
The mobile phone is the preferred telecoms device for over 89% of business people, given they can move about even whilst on a call, can extend their desk to anywhere, can utilise Unified Communications whist on a call, and always have it with them.
Best of all, by swapping out desk phones for mobiles, a company can dispense with monthly maintenance costs, additional broadband and infrastructure costs and cabling. Adding a new user / extension is as simple as adding a new mobile phone, which is instant and without the cost of installation.
It is very rare these days that I use my desk phone, normally just for testing lines and calls, but today was an exception when I was conducting a training seminar.
However, three minutes in to the seminar I was asked if I could hear OK as the other end were experiencing a break up in my conversation. I wasn't sure why, as our broadband is pretty good, but said I would look in to it and call right back.
Given 8 people were waiting on my call, I didn't have time to conduct an investigation, so instead I simply picked up my mobile phone and dialed in to the conference. On connection I asked if that was better and all replied yes, so I continued with the session.
Just over an hour later whilst recapping, I reminded everyone I had been talking on my mobile for the past hour and all agreed how exceptional the quality was.
In this instance mobile really did save the day!
Whether I had used my desk phone or my mobile there was no difference in cost, but my end user experience is always better on my mobile. Outside of this conference call, I can move about, make and receive calls whoever I am, always connect with the highest quality conversation and I have my contacts and a user interface I love.
As a company we moved away from the desk phone arena due to connectivity issues, maintenance and we simply saw the future early!
We have no compelling reasons to use desk phones and once you start looking at putting your mobile phones at the center of your communications you will not look back.
Does it have all the features and functions we require? Will it grow as we grow. Is it easy to manage? Is there reliable support? How much will it cost? These are some of the questions you will be asking.
The choice has now become a little more obfuscated. Before, you would be considering the benefits of a cloud based PBX (vPBX) over a fixed PBX both of which would be designed around office desk phones and maintenance plans. The 'new kid on the block' is advocating a vPBX with mobile phones!
There are plenty of articles both here and on the web to highlight the benefits of mobile centric telephony as opposed to desk phone centric - but within this article we wanted to highlight the cost saving benefits.
Unless you ask, your original or traditional PBX supplier is going to point you in the direction of a 'desk phone centric solution', as they have a vested interest in retaining a maintenance revenue share and in keeping their teams of engineers and support staff on the payroll. The problem these businesses have is that they still need to keep support teams in place to cater for the existing PBX installations they have, and dwindling support margins puts them in a difficult position.
Take a look at the graph below - this clearly highlights both the Capex and Opex savings in moving towards a mobile centric service.
A mobile phone is the favored device for the majority of employees. Using the patented ComtelOne service helps you put it at the center of your telecoms system; saving you money, increasing efficiency and improving the customer experience.