A Tale of Two Happy Customers & Business Continuation

An existing client of ours had recently agreed to sell a part of his business and business continuation was hugely important to both parties.

We were given specific instructions that as of 10am this morning all calls for the old company were to be diverted to the new company; SOS Insurance.

From previous emails we had extracted the relevant routing information and prior to the deadline set up a new virtual switchboard system for SOS, giving them a professional welcome message, working hours time conditions linking to a hunt group of team members for within hours and a closed message and voicemail for out of hours, plus a busy announcement with optional customer voicemail to email.

At the allotted time the phone number was flicked across to the new switchboard and tests made to ensure all working as required.

Jayne (Partner - SOS Insurance) commented; "Really pleased. Everything was just so seamless and the quality of the service and calls is exceptional."

As anyone with a fixed line can attest, having lines moved if relocating or in an emergency is really painful - with our virtual fixed line and mobile numbers its a breeze to re-point numbers to anywhere.

RIPTec saves you time, money and stress - contact us for more information on our patented services.

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